CONFIRMING YOUR APPOINTMENT

Your appointment time is reserved especially for you, so there are just a couple of things we need to mention.

Firstly, all guests are sent an SMS prior to their appointment asking them to confirm their attendance. When prompted by PERCI via SMS, you must reply Y, Yes, N or No.

Please note that paying your deposit does not confirm your attendance. You still need to respond to the confirmation SMS when you receive it , your prompt reply makes our day run much more smoothly.

Appointments that remain unconfirmed within 24 hours of the appointment time may be released and made available to another guest. In this instance, any deposit paid may be forfeited.

Secondly, your deposit:

• A deposit is required for all new guests on their first visit, as well as for appointments that we deem an extended amount of time. This can be paid via the secure payment link sent by SMS, over the phone, or in person.

• If booking online via our website, you will be asked to pay your deposit at the time of booking. The 50% deposit will be calculated automatically.

As appointment times are reserved especially for you, we may be unable to hold them without the required deposit.

Awkward bits, done! Boundaries, clear! Now let’s move on to the fun part - which is making you look like a full-blown total Perci.

CANCELLING YOUR APPOINTMENT

We get it — life happens, plans change and occasionally the universe has other ideas. If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance. This gives us the opportunity to offer your appointment to another guest.

To cancel or reschedule, please call the salon. If we’re unable to answer, you’re welcome to leave us a message.

A quick note: the confirmation SMS is not for rescheduling or cancelling your appointment. That SMS is an automated service and, charming as it may be, it only understands Yes or No.

Cancellations or changes made with less than 24 hours’ notice will incur a fee equal to 50% of the value of the services booked. If a deposit has already been paid, it will be retained as your cancellation fee, and a new deposit will be required to secure your next appointment.

CANCELLING CONFIRMED SERVICES ON THE DAY

Your appointment time is reserved especially for you and based on the services you have booked and confirmed. If you’re unsure what you’re booked for, please give the salon a call up to 24 hours before your appointment — it is the guest’s responsibility to check their booking and let us know of any changes in advance.

Services removed or changed within 24 hours of your appointment, including on the day, many incur a cancelation fee equal to 50% of the value of the services canceled.

Basically, what we’re saying is: if you’ve booked a half head of foils and a retouch, then arrive on the day and decide to skip the foils because you’re a little short on time, we really needed to know beforehand. That time was reserved especially for you and with a little notice, we could have offered it to another guest.

Of course, if your stylist recommends changing a service during your consultation, that’s a different story — sometimes your hair has other plans.

APPOINTMENT TIME

We know your time is precious, and so is ours. Each appointment is carefully timed to give you the attention you deserve, so please arrive on time and ready for us to work our magic.

If you are running more than 15 minutes late, we will always do our best to accommodate you. Depending on availability and the services booked:

• We may be able to arrange for another stylist or colourist to assist with your appointment.

• Some services may need to be adjusted or shortened to fit within the remaining appointment time.

• If we are unable to accommodate your booked services and need to reschedule your appointment, this will be treated as a late cancellation.

If we are unable to accommodate your services due to late arrival, you will incur a fee equal to 50% of the value of the services booked. If a deposit has already been paid, it will be retained as your cancellation fee, and a new deposit will be required to secure your next appointment.

A little punctuality goes a long way towards keeping everyone looking fabulous and our salon day running as it should.

Payment for all services can be made by cash, EFTPOS, Visa, MasterCard and After Pay.

Payment for all services can be made by cash or any card you wish to use. Credit card surcharges apply and are listed in the salon.

If you can’t pay then you will be asked to complete the following tasks:

• Vacuum and mop salon floor.

• Launder the towels.

• Make the mirror and glass shine like a diamond.

QUOTING

Great colour is bespoke and an accurate quote requires us to see what we’re working with.

For this reason, quotes for colour services cannot be provided via email or social media.

PERCI is happy to provide a price guide following a detailed conversation over the phone. While we always endeavour to make these estimates as accurate as possible, the final price may vary following an in-person consultation, as your colourist will need to assess your hair, its condition and the services required to achieve your desired result.

Please ask your colourist for a quote during your consultation at the beginning of your appointment. That way, you’ll know exactly what’s involved before the fabulousness begins.

Perci Salon is a relaxing place for adults. If a child is accompanying you please consider the following:

• Salon furniture is professional use only.

• Use headphones while using electronic devices.

• Respect that we have allocated a certain amount of time to do your hair and if the supervision of a child takes up your appointment time, then some services may need to be forfeited or another stylist may need to complete services.

• Please do not bring sick children to your appointment.

Personal items are always the responsibility of the client. Please consider the following:

We remove capes quickly and will not be responsible for the condition of your screen if your phone is resting on top of your cape.

Jewellery, handbags, purse/wallet and electronic equipment you have left unattended at the station.

Jewellery that comes loose while washing your hair or throughout a hairdressing service.